Tag: patient experience

How to Earn Your Patients’ Trust with Caring Customer Service

Medical researchers have varied opinions when it comes to conceptualizing and defining patients’ trust.While a few theorists associate it with a patient’s set of expectations from their physician, there are others who believe that it depends on the confidence that patients have in their physician. However, the collective belief is ...

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Patients Value Personal Interactions with Their Providers: An Analysis of 7M Reviews Confirms

Non-clinical factors like time spent with providers, interactions with staff, ease of appointment, etc., are among the most important things that your patients take into consideration when reviewing you just after their visit. These are the findings of a sentiment analysis jointly conducted by the Healthgrades, and the ...

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Doctors: Inconsistent Online Listings Can Affect Your Patient’s Experience

Marketing your medical practice is the key element in maintaining your presence among other competitors while prospective patients are seeking medical help. This era of digital regime has given healthcare marketing new dimensions for brand building and enhancing their medical practice to the next level.There are various possible ways on ...

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How Managing Negative Reviews Can Help Improve Patient Satisfaction

“This doctor is scum, a cheater! Visit him only if you want to get robbed for a pathetic treatment.”This is a snippet of a real review by a real patient on a well-known physician's review website – in the internet world things can sometimes get harsh.Where a bulk of positive ...

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