Category: Patient Experience (page 2 of 2)

Online Reviews: 5 Things That Leave a Negative Impact on New Patients

Patients are increasingly relying on online doctor reviews for verifying about your practice's reputation. According to a report by Software Advice, almost three-quarters (72 percent) of patients use provider ratings as their first step in finding a new doctor. It confirms that your online reputation is often ...

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Dealing with Unhappy Patients: How to Retain a Healthy Relationship

With a patient feedback system, you can retain your unhappy patients by providing them an opportunity to raise their voices (when feeling unheard), and resolve their issues in a creative manner for turning them into your promoters.Patients feel dissatisfied when their expectations with their healthcare practice/provider are not fully met. ...

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How Managing Negative Reviews Can Help Improve Patient Satisfaction

“This doctor is scum, a cheater! Visit him only if you want to get robbed for a pathetic treatment.”This is a snippet of a real review by a real patient on a well-known physician's review website – in the internet world things can sometimes get harsh.Where a bulk of positive ...

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Alan Ayers on Urgent Care Online Reputation Management and Improving Patient Experience [Q&A]

Get this: 72% of patients use online reviews as their first step in finding a new physician.I can't stress enough the importance of patient reviews for physicians and every single urgent care center (big or small) and how it can propel their growth. And, this directly affects their online reputation.

A ...

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