Category: Patient Experience (page 1 of 2)

How Hospitals Can Improve Patient Experience Using Data Analysis

In this modern healthcare setup where hospitals’ revenue is directly linked with patient satisfaction, it’s crucial for hospitals to take a more proactive approach to fulfill their promise of delivering great care experience to their patients -- so that they can survive the stiffening competition. Modern patients (who are now ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

How to Earn Your Patients’ Trust with Caring Customer Service

Medical researchers have varied opinions when it comes to conceptualizing and defining patients’ trust.While a few theorists associate it with a patient’s set of expectations from their physician, there are others who believe that it depends on the confidence that patients have in their physician. However, the collective belief is ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

How to Intercept Negative Patient Reviews to Improve Service Recovery

The idea of intercepting negative patient reviews has a positive intention of identifying and understanding patient issues as soon as they occur, and act immediately on fixing them – with a motive to regain the trust of dissatisfied patients (who wrote those negative reviews), and recover them as a patient.Negative ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

Patients Value Personal Interactions with Their Providers: An Analysis of 7M Reviews Confirms

Non-clinical factors like time spent with providers, interactions with staff, ease of appointment, etc., are among the most important things that your patients take into consideration when reviewing you just after their visit. These are the findings of a sentiment analysis jointly conducted by the Healthgrades, and the ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

The Right Way to Solicit Great Patient Reviews for Your Practice

Online reviews can certainly help convince patients in their decision making while selecting a provider or practice. In fact, studies suggest that online reviews are the sole deciding factors for more than one-third of patients. In that case, providers and practices cannot just sit back and wait for the reviews to ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

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