Category: Patient Experience (page 1 of 3)

5 Patient Experience Measurements for Urgent Care Centers

Urgent care patients can sometimes be more difficult to please than primary care patients, simply because the patients are typically in bad spirits once they arrive at the office (they’re there because of an illness or injury), they aren’t as familiar with the doctor or office, and because billing tends ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

Online Reviews: 5 Things That Leave a Negative Impact on New Patients

Patients are increasingly relying on online doctor reviews for verifying about your practice's reputation. According to a report by Software Advice, almost three-quarters (72 percent) of patients use provider ratings as their first step in finding a new doctor. It confirms that your online reputation is often ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

How Hospitals Can Improve Patient Experience Using Data Analysis

In this modern healthcare setup where hospitals’ revenue is directly linked with patient satisfaction, it’s crucial for hospitals to take a more proactive approach to fulfill their promise of delivering great care experience to their patients -- so that they can survive the stiffening competition. Modern patients (who are now ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

How to Earn Your Patients’ Trust with Caring Customer Service

Medical researchers have varied opinions when it comes to conceptualizing and defining patients’ trust.While a few theorists associate it with a patient’s set of expectations from their physician, there are others who believe that it depends on the confidence that patients have in their physician. However, the collective belief is ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

How to Intercept Negative Patient Reviews to Improve Service Recovery

The idea of intercepting negative patient reviews has a positive intention of identifying and understanding patient issues as soon as they occur, and act immediately on fixing them – with a motive to regain the trust of dissatisfied patients (who wrote those negative reviews), and recover them as a patient.Negative ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.

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