Customers now expect no less than a flawless customer service experience and they will not hesitate to switch over to your competition if they are not happy with “customer service”.A/C to a research by Customer Experience Impact Report by Harris Interactive/RightNow in 2010, Almost 9 out of 10 U.S. consumers say ...

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Ajay Prasad is a serial entrepreneur, a business strategist, and a healthcare marketing expert with almost three decades of experience. He is the founder and CEO of RepuGen. He has built this innovative reputation management software from scratch, incorporating multifaceted artificial intelligence (AI) which has allowed for rapid growth, maximum outreach and a 95% user satisfaction rate.