Category: Online Review Management (page 1 of 4)

How to Handle Negative & Positive Patient Reviews… the HIPAA-Compliant Way

Even though online patient reviews have a critical role to play in the success of your healthcare practice, they don't work in solitude. They are a conversation initiated by one of your patients that asks for your participation to present your side on the matter. You would provide the final ...

Continue Reading »

How Google Review Snippets Can Help You Acquire More Patients Online

Healthcare practices can drive higher patient acquisition from the Internet if they can ensure their practice appears on the first page of Google search results. While this statement is true, it doesn't always guarantee the expected results. After all, how many users/patients do you think will check every link on ...

Continue Reading »

How to Intercept Negative Patient Reviews to Improve Service Recovery

The idea of intercepting negative patient reviews has a positive intention of identifying and understanding patient issues as soon as they occur, and act immediately on fixing them – with a motive to regain the trust of dissatisfied patients (who wrote those negative reviews), and recover them as a patient.Negative ...

Continue Reading »

Patients Value Personal Interactions with Their Providers: An Analysis of 7M Reviews Confirms

Non-clinical factors like time spent with providers, interactions with staff, ease of appointment, etc., are among the most important things that your patients take into consideration when reviewing you just after their visit. These are the findings of a sentiment analysis jointly conducted by the Healthgrades, and the ...

Continue Reading »

The Right Way to Solicit Great Patient Reviews for Your Practice

Online reviews can certainly help convince patients in their decision making while selecting a provider or practice. In fact, studies suggest that online reviews are the sole deciding factors for more than one-third of patients. In that case, providers and practices cannot just sit back and wait for the reviews to ...

Continue Reading »

Older posts