Category: Online Reputation Management (page 1 of 5)

How to Intercept Negative Patient Reviews to Improve Service Recovery

The idea of intercepting negative patient reviews has a positive intention of identifying and understanding patient issues as soon as they occur, and act immediately on fixing them – with a motive to regain the trust of dissatisfied patients (who wrote those negative reviews), and recover them as a patient.Negative ...

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Your Healthcare Practice Needs Negative Reviews Too! Here’s Why

A few negative reviews are not always bad for your healthcare practice.On the contrary, they provide opportunities for building and nurturing a deeper level of relationship with your patients and improve the image of your practice as well (believe it or not).Healthcare providers intuitively know this fact, but perhaps it's ...

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Patients Value Personal Interactions with Their Providers: An Analysis of 7M Reviews Confirms

Non-clinical factors like time spent with providers, interactions with staff, ease of appointment, etc., are among the most important things that your patients take into consideration when reviewing you just after their visit. These are the findings of a sentiment analysis jointly conducted by the Healthgrades, and the ...

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The Right Way to Solicit Great Patient Reviews for Your Practice

Online reviews can certainly help convince patients in their decision making while selecting a provider or practice. In fact, studies suggest that online reviews are the sole deciding factors for more than one-third of patients. In that case, providers and practices cannot just sit back and wait for the reviews to ...

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How Doctors Can Improve Their Star Ratings on Healthgrades

Among all the online databases for ratings and reviews in the US, Healthgrades tops the list as the most popular 'exclusively-for-doctors' online reviews website. This means that whenever a patient searches on Google for you or your practice, Healthgrades will most likely show up on first page of the search ...

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