Tag: online reputation

Your Local Business Needs Negative Reviews Too! Here’s Why

According to a study carried out by PowerReviews and Spiegel Digital and Database Center of Northwestern University, negative reviews have a positive impact on businesses as they help establish trust and authenticity. If your local business only has positive reviews online, you may be wondering why you are not getting calls ...

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11 Best Books to Improve Your Customer Service And Online Reputation

"The whole world opened to me when I learned to read" - Mary Mcleod Bethune  Being an avid book reader and author, I am a strong votary to books being a treasure tove to gain insights into marketing, entrepreneurship and of course customer service. All business thought leaders have one thing ...

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11 Stellar Customer Service Stories You Need to Hear

The electronic age has seen customer service reach its lowest levels. However, there are still businesses that cherish the human touch and believe in keeping their customers first. We have brought 11 inspirational customer service stories from some of the top business brands out there that went out of their way ...

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11 Online Reputation Mistakes Business Owners Should Avoid in 2017

Raise your hand if you scan the web for reviews about your business on a consistent basis. My guess is that very few of you are doing this.

When you're wearing a thousand or more hats while managing your business, it's easy to forget one of the ...

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Stop Losing 92% Of Prospects to Your Competitors

Do you find that your business is struggling to get its name out there despite your best efforts?

Ever feel like there is an untapped market of potential customers that you just can't seem to reach?

Don't worry, you're not paranoid – this is actually a ...

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25 Brilliant Quotes That Define Why Online Reputation Is Crucial

"The secret of crisis management is not good vs. bad, it's preventing the bad from getting worse"

This quote from Andy Gilman couldn't be truer when we speak of business reputation. In a time when 92% people trust businesses with a great star rating on their ...

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Online Reputation: How to Attract and Retain More Customers

As technology advances, the ability to share thoughts and opinions online follows. This can be either extremely beneficial or horrifyingly detrimental to not only the amount of traffic your business receives, but your business’ reputation as a whole.

And while some businesses are currently proactive about their reputation, others ...

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