Tag: customer experience

17 Customer Service Lessons from Shep Hyken [In Tweets]

Implementing a customer loyalty program makes a good start for rewarding customers, but inevitably it's a better idea to reward customs all year round. This view is held by customer service guru Shep Hyken, who constantly gives helpful advice on Twitter. The following 17 tweets are some of Shep's most ...

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Stop Losing 92% Of Prospects to Your Competitors

Do you find that your business is struggling to get its name out there despite your best efforts?

Ever feel like there is an untapped market of potential customers that you just can't seem to reach?

Don't worry, you're not paranoid – this is actually a ...

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How Much Can a Bad Review Impact Your Business

The rise of platforms like Facebook, Yelp and Google has made it easier for prospects to know more about the companies they want to do business with. By simply checking the reviews of your company on any of these platforms, a prospect can determine whether to buy your ...

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8 Best Expert Talks On Customer Experience Excellence You Should Listen Today

Customers now expect no less than a flawless customer service experience and they will not hesitate to switch over to your competition if they are not happy with “customer service”. A/C to a research by Customer Experience Impact Report by Harris Interactive/RightNow in 2010, Almost 9 out of 10 U.S. consumers say ...

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Online Reputation: How to Attract and Retain More Customers

As technology advances, the ability to share thoughts and opinions online follows. This can be either extremely beneficial or horrifyingly detrimental to not only the amount of traffic your business receives, but your business’ reputation as a whole.

And while some businesses are currently proactive about their reputation, others ...

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