Tag: customer experience excellence

11 Best Books to Improve Your Customer Service And Online Reputation

"The whole world opened to me when I learned to read" - Mary Mcleod Bethune  Being an avid book reader and author, I am a strong votary to books being a treasure tove to gain insights into marketing, entrepreneurship and of course customer service.All business thought leaders have one thing ...

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8 Best Expert Talks On Customer Experience Excellence You Should Listen Today

Customers now expect no less than a flawless customer service experience and they will not hesitate to switch over to your competition if they are not happy with “customer service”.A/C to a research by Customer Experience Impact Report by Harris Interactive/RightNow in 2010, Almost 9 out of 10 U.S. consumers say ...

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