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Dealing with Unhappy Patients: How to Retain a Healthy Relationship

With a patient feedback system, you can retain your unhappy patients by providing them an opportunity to raise their voices (when feeling unheard), and resolve their issues in a creative manner for turning them into your promoters.Patients feel dissatisfied when their expectations with their healthcare practice/provider are not fully met. ...

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12 Simple Ways to Encourage Patients to Leave Great Reviews For Your Practice

What do your online reviews say about you?No, not about the quality of care you provide or the overall patient experience you deliver. What do they say about your connections with patients?Are you one of the fortunate physicians who is able to convince patients to write reviews about your healthcare ...

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How Reputation Management Can Improve Your Hospital’s Performance

Reputation management for medical groups, hospitals, or healthcare practices doesn't encompass only managing their online reviews and ratings.A second function of healthcare reputation management is to track the performance of your hospital and its staff by allowing to monitor your patients' experience during their stay in your facility. Tracking ...

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How Managing Negative Reviews Can Help Improve Patient Satisfaction

“This doctor is scum, a cheater! Visit him only if you want to get robbed for a pathetic treatment.”This is a snippet of a real review by a real patient on a well-known physician's review website – in the internet world things can sometimes get harsh.Where a bulk of positive ...

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How to Actually Get Your Patients to Write a Review

It's not always easy to actually get your patients to write reviews. They may not find it worth considerable to share their positive thoughts about you with others. It's only by providing them with a very satisfactory treatment backed by a delightful patient experience that your request for writing reviews ...

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