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How to Increase Patient Retention By Improving Online Reviews

Your healthcare business relies on relationships with patients, so it's important to stay in touch with them to maintain their loyalty. One way to earn their trust besides quality performance is to ask for their feedback. Here are essential steps to improving online reviews, patient retention, and building relationships.

Step 1: Provide Excellent Customer ...

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17 Customer Service Lessons from Shep Hyken [In Tweets]

Implementing a customer loyalty program makes a good start for rewarding customers, but inevitably it's a better idea to reward customs all year round. This view is held by customer service guru Shep Hyken, who constantly gives helpful advice on Twitter. The following 17 tweets are some of Shep's most ...

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How Doctors Can Save Their Online Reputation and Flourish

Every doctor now gets searched online, as many patients and prospects base their choices on reviews. Since they make judgments based on what they discover online, it's imperative to know what's being said about you so that you can manage your online reputation. Even if you execute caution on what your online posts are, ...

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How to Make Your Customers Trust and Fall in Love with Your Business

"Love all, trust a few, do wrong to none." These wise words were written by William Shakespeare almost 400 years before personal computers, the internet, and social media. But they are as relevant as ever--especially when it comes to converting and keeping customers. In today's internet age, you have got to make ...

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6 Ways to Handle a Miffed Employee Harming Your Business Reputation

They hide in cubicle shadows and have direct access to the C-suite. Their dispositions range from dour to downright disagreeable. There are more of them than you think, and those who exist can have an insidious effect on your company. They are the disgruntled, and they can harm your business’s reputation. According ...

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Tackling Fake Online Reviews: How to Detect a False Promotion

It's common knowledge in the business world that online reviews have monumental value in influencing others to make purchases. Many consumers now base their purchasing primarily on customer reviews, especially with local directories like Yelp. This awareness has led marketers to manipulate reviews that can mislead consumers. Here are ways you can ...

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Your Local Business Needs Negative Reviews Too! Here’s Why

According to a study carried out by PowerReviews and Spiegel Digital and Database Center of Northwestern University, negative reviews have a positive impact on businesses as they help establish trust and authenticity. If your local business only has positive reviews online, you may be wondering why you are not getting calls ...

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11 Best Books to Improve Your Customer Service And Online Reputation

"The whole world opened to me when I learned to read" - Mary Mcleod Bethune  Being an avid book reader and author, I am a strong votary to books being a treasure tove to gain insights into marketing, entrepreneurship and of course customer service. All business thought leaders have one thing ...

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How Online Guest Reviews Affect Hotels’ Reputation

The hotel business relies on customer reviews and word-of-mouth promotion from guests who tell others about their experience. People who regularly travel like to figure out ways to maximize their experiences by researching hotels online. Part of the research involves looking for the best deals and another part involves reading guest reviews. ...

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The Real Reason Your Online Reviews Might Suck (Healthcare Edition)

As a practitioner, your (online) reputation is everything. Consider this:

    • 40% of people choose a doctor based solely on his/her online reviews.
    • 84% of people trust online reviews as much as personal recommendations.
The impact of your online reputation is immeasurable. If your ratings aren’t high, you’re losing out on new ...

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