Category: Patient Experience

How Managing Negative Reviews Can Help Improve Patient Satisfaction

“This doctor is scum, a cheater! Visit him only if you want to get robbed for a pathetic treatment.” This is a snippet of a real review by a real patient on a well-known physician's review website – in the internet world things can sometimes get harsh. Where a bulk of positive ...

Continue Reading »

Alan Ayers on Urgent Care Online Reputation Management and Improving Patient Experience [Q&A]

Get this: 72% of patients use online reviews as their first step in finding a new physician. I can't stress enough the importance of patient reviews for physicians and every single urgent care center (big or small) and how it can propel their growth. And, this directly affects their online reputation. A ...

Continue Reading »