Category: Online Review Management

How Managing Negative Reviews Can Help Improve Patient Satisfaction

“This doctor is scum, a cheater! Visit him only if you want to get robbed for a pathetic treatment.” This is a snippet of a real review by a real patient on a well-known physician's review website – in the internet world things can sometimes get harsh. Where a bulk of positive ...

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How to Actually Get Your Patients to Write a Review

It's not always easy to actually get your patients to write reviews. They may not find it worth considerable to share their positive thoughts about you with others. It's only by providing them with a very satisfactory treatment backed by a delightful patient experience that your request for writing reviews ...

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How Online Guest Reviews Affect Hotels’ Reputation

The hotel business relies on customer reviews and word-of-mouth promotion from guests who tell others about their experience. People who regularly travel like to figure out ways to maximize their experiences by researching hotels online. Part of the research involves looking for the best deals and another part involves reading guest reviews. ...

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Digital Graffiti: How to Handle Positive and Negative Reviews

There are people in this world that love McDonald’s, and there are some people who absolutely hate it. Many of the McDonald’s haters take it to the Interweb to publicly express their distaste for the food and service. For a while, the fast food chain ignored the criticism, thinking ...

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