Category: Customer Service

17 Customer Service Lessons from Shep Hyken [In Tweets]

Implementing a customer loyalty program makes a good start for rewarding customers, but inevitably it's a better idea to reward customs all year round. This view is held by customer service guru Shep Hyken, who constantly gives helpful advice on Twitter. The following 17 tweets are some of Shep's most ...

Continue Reading »

How to Make Your Customers Trust and Fall in Love with Your Business

"Love all, trust a few, do wrong to none." These wise words were written by William Shakespeare almost 400 years before personal computers, the internet, and social media. But they are as relevant as ever--especially when it comes to converting and keeping customers. In today's internet age, you have got to make ...

Continue Reading »

11 Best Books to Improve Your Customer Service And Online Reputation

"The whole world opened to me when I learned to read" - Mary Mcleod Bethune  Being an avid book reader and author, I am a strong votary to books being a treasure tove to gain insights into marketing, entrepreneurship and of course customer service. All business thought leaders have one thing ...

Continue Reading »

11 Stellar Customer Service Stories You Need to Hear

The electronic age has seen customer service reach its lowest levels. However, there are still businesses that cherish the human touch and believe in keeping their customers first. We have brought 11 inspirational customer service stories from some of the top business brands out there that went out of their way ...

Continue Reading »

Stop Losing 92% Of Prospects to Your Competitors

Do you find that your business is struggling to get its name out there despite your best efforts?

Ever feel like there is an untapped market of potential customers that you just can't seem to reach?

Don't worry, you're not paranoid – this is actually a ...

Continue Reading »