Category: Customer Feedback

12 Simple Ways to Encourage Patients to Leave Great Reviews For Your Practice

What do your online reviews say about you? No, not about the quality of care you provide or the overall patient experience you deliver. What do they say about your connections with patients? Are you one of the fortunate physicians who is able to convince patients to write reviews about your healthcare ...

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11 Online Reputation Mistakes Business Owners Should Avoid in 2017

Raise your hand if you scan the web for reviews about your business on a consistent basis. My guess is that very few of you are doing this.

When you're wearing a thousand or more hats while managing your business, it's easy to forget one of the ...

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Consumer Review Fairness Act 2016: The Implications

Last month, both the House and the Senate passed the Consumer Review Fairness Act, 2016. With the outgoing President Obama signing the bill on Dec 15, 2016, this law has finally been implemented, signaling big changes for small to medium sized businesses. According to legislators, the law will protect consumers ...

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6 Ways to Collect Genuine Reviews from Your Customers

Customer feedback is one of the most important ways to learn how to grow your market. Listening to the people you are trying to serve is the clear path toward financial rewards. Here are six ways to get the most authentic feedback from your customers.

1. Suggestion Boxes

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How Much Can a Bad Review Impact Your Business

The rise of platforms like Facebook, Yelp and Google has made it easier for prospects to know more about the companies they want to do business with. By simply checking the reviews of your company on any of these platforms, a prospect can determine whether to buy your ...

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The Right Way to Solicit Great Customer Reviews for Your Business

Customer reviews certainly can help convince consumers to make purchasing decisions. In fact, it's becoming more influential than television advertising. At the same time you must guard against misusing customer reviews, since fake reviews are illegal and unethical.

Here are considerations to keep in mind when ...

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