Category: Customer Experience

RepuGen Wins 2017 Rising Star and Great User Experience Awards from FinancesOnline!

We celebrated our one year anniversary of launching RepuGen this past month, a great milestone for us with 2000+ doctors onboard. Now It gives us immense pleasure to announce that RepuGen has also won the Rising Star and Great User Experience awards from FinancesOnline, one of the topmost ...

Continue Reading »

17 Customer Service Lessons from Shep Hyken [In Tweets]

Implementing a customer loyalty program makes a good start for rewarding customers, but inevitably it's a better idea to reward customs all year round. This view is held by customer service guru Shep Hyken, who constantly gives helpful advice on Twitter. The following 17 tweets are some of Shep's most ...

Continue Reading »

How to Make Your Customers Trust and Fall in Love with Your Business

"Love all, trust a few, do wrong to none." These wise words were written by William Shakespeare almost 400 years before personal computers, the internet, and social media. But they are as relevant as ever--especially when it comes to converting and keeping customers. In today's internet age, you have got to make ...

Continue Reading »

11 Stellar Customer Service Stories You Need to Hear

The electronic age has seen customer service reach its lowest levels. However, there are still businesses that cherish the human touch and believe in keeping their customers first. We have brought 11 inspirational customer service stories from some of the top business brands out there that went out of their way ...

Continue Reading »

Consumer Review Fairness Act 2016: The Implications

Last month, both the House and the Senate passed the Consumer Review Fairness Act, 2016. With the outgoing President Obama signing the bill on Dec 15, 2016, this law has finally been implemented, signaling big changes for small to medium sized businesses. According to legislators, the law will protect consumers ...

Continue Reading »

What is NPS and Why SMBs Should Care?

Small to medium businesses (SMBs) can measure customer loyalty with a system developed by Bain Capital called Net Promoter Score (NPS). This benchmark is used to determine how well a brand resonates with a market to the point of more positive consumers recommending it to others versus the ...

Continue Reading »

8 Best Expert Talks On Customer Experience Excellence You Should Listen Today

Customers now expect no less than a flawless customer service experience and they will not hesitate to switch over to your competition if they are not happy with “customer service”. A/C to a research by Customer Experience Impact Report by Harris Interactive/RightNow in 2010, Almost 9 out of 10 U.S. consumers say ...

Continue Reading »