The Real Reason Your Online Reviews Might Suck (Healthcare Edition)

As a practitioner, your (online) reputation is everything. Consider this:

    • 40% of people choose a doctor based solely on his/her online reviews.
    • 84% of people trust online reviews as much as personal recommendations.
The impact of your online reputation is immeasurable. If your ratings aren’t high, you’re losing out on new ...

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11 Stellar Customer Service Stories You Need to Hear

The electronic age has seen customer service reach its lowest levels. However, there are still businesses that cherish the human touch and believe in keeping their customers first. We have brought 11 inspirational customer service stories from some of the top business brands out there that went out of their way ...

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11 Online Reputation Mistakes Business Owners Should Avoid in 2017

Raise your hand if you scan the web for reviews about your business on a consistent basis. My guess is that very few of you are doing this.

When you're wearing a thousand or more hats while managing your business, it's easy to forget one of the ...

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Consumer Review Fairness Act 2016: The Implications

Last month, both the House and the Senate passed the Consumer Review Fairness Act, 2016. With the outgoing President Obama signing the bill on Dec 15, 2016, this law has finally been implemented, signaling big changes for small to medium sized businesses. According to legislators, the law will protect consumers ...

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Why Doctors Should Pay Heed to Their Patient Reviews Online

With so many online review sites live across the Internet, it is very easy for anyone to find and assess a business, and doctors are no exception to it. Sites like ZocDoc, Yelp, WebMD or Healthgrades provide a platform for a patient to review a physician or a practice and ...

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6 Ways to Collect Genuine Reviews from Your Customers

Customer feedback is one of the most important ways to learn how to grow your market. Listening to the people you are trying to serve is the clear path toward financial rewards. Here are six ways to get the most authentic feedback from your customers.

1. Suggestion Boxes

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What is NPS and Why SMBs Should Care?

Small to medium businesses (SMBs) can measure customer loyalty with a system developed by Bain Capital called Net Promoter Score (NPS). This benchmark is used to determine how well a brand resonates with a market to the point of more positive consumers recommending it to others versus the ...

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Stop Losing 92% Of Prospects to Your Competitors

Do you find that your business is struggling to get its name out there despite your best efforts?

Ever feel like there is an untapped market of potential customers that you just can't seem to reach?

Don't worry, you're not paranoid – this is actually a ...

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Push Negative Articles About Your Company From the First Page of Google

Is there some negative information about your company on the Internet? If so, this information could be hurting your sales. When prospects search your company online and find negative information, they will not want to do business with you. So, how can you push these negative articles?

Follow ...

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How Much Can a Bad Review Impact Your Business

The rise of platforms like Facebook, Yelp and Google has made it easier for prospects to know more about the companies they want to do business with. By simply checking the reviews of your company on any of these platforms, a prospect can determine whether to buy your ...

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