17 #CustServ Lessons from Shep Hyken [In Tweets]

Implementing a customer loyalty program makes a good start for rewarding customers, but inevitably it's a better idea to reward customs all year round. This view is held by customer service guru Shep Hyken, who constantly gives helpful advice on Twitter. The following 17 tweets are some of Shep's most ...

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How Doctors Can Save Their Online Reputation and Flourish

Every doctor now gets searched online, as many patients and prospects base their choices on reviews. Since they make judgments based on what they discover online, it's imperative to know what's being said about you so that you can manage your online reputation. Even if you execute caution on what your online posts are, ...

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Why Doctors Should Pay Heed to Their Patient Reviews Online

With so many online review sites live across the Internet, it is very easy for anyone to find and assess a business, and doctors are no exception to it. Sites like ZocDoc, Yelp, WebMD or Healthgrades provide a platform for a patient to review a physician or a practice and ...

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How to Make Your Customers Trust and Fall in Love with Your Business

"Love all, trust a few, do wrong to none." These wise words were written by William Shakespeare almost 400 years before personal computers, the internet, and social media. But they are as relevant as ever--especially when it comes to converting and keeping customers. In today's internet age, you have got to make ...

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6 Ways to Handle a Miffed Employee Harming Your Business Reputation

They hide in cubicle shadows and have direct access to the C-suite. Their dispositions range from dour to downright disagreeable. There are more of them than you think, and those who exist can have an insidious effect on your company. They are the disgruntled, and they can harm your business’s reputation. According ...

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Ways to Get More Patient Reviews for Your Dental Practice

The goal of every dental office seeking more patients is to satisfy people so much that they tell others through word of mouth. But if you haven't reached that stage yet, then the next best strategy is for happy patients to encourage potential patients by posting positive reviews online. Here are ways ...

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Tackling Fake Online Reviews: How to Detect a False Promotion

It's common knowledge in the business world that online reviews have monumental value in influencing others to make purchases. Many consumers now base their purchasing primarily on customer reviews, especially with local directories like Yelp. This awareness has led marketers to manipulate reviews that can mislead consumers. Here are ways you can ...

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12 Simple Ways to Encourage Patients to Leave Great Reviews For Your Practice

What do your online reviews say about you? No, not about the quality of care you provide or the overall patient experience you deliver. What do they say about your connections with patients? Are you one of the fortunate physicians who is able to convince patients to write reviews about your healthcare ...

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Healthcare Content Marketing: Why is It Crucial For Your Practice

The healthcare business is crowded with many competitors, making it challenging to stand out. But, your business can achieve a competitive edge if you develop a content marketing strategy that includes solid content, SEO and reputation management techniques. Here's an in-depth look at why your healthcare practice needs a content marketing ...

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Your Local Business Needs Negative Reviews Too! Here’s Why

According to a study carried out by PowerReviews and Spiegel Digital and Database Center of Northwestern University, negative reviews have a positive impact on businesses as they help establish trust and authenticity. If your local business only has positive reviews online, you may be wondering why you are not getting calls ...

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